How do I file an Accident claim?

You can submit your Accident claim online, by phone or by completing a paper form.

Online process

1. In Guardian Anytime, from the menu options, select Claims and then Submit a claim.

2. Select Accident.

3. Follow the four steps to complete the online form.

   

   Step	Description	Action Required
   1	Member Information	Verify the member information and click Continue Note: A claim can be submitted for the member or an enrolled dependent.
   2	Type of claim	Select the applicable claim type and click Continue.
   3	Claim information	Complete all required fields. Upload the requested documentation. Click Continue.
   4	Summary	Verify the information is correct. Read the eSign Consent Statement and the Fraud Warning document. Check Yes to indicate both were read. Type your name in the eSignature field. Click Submit claim.

Phone filing process

If you would like to submit a claim over the phone, please contact the Guardian Customer Response Unit at 800-541-7846.

For a quicker experience, have the following information ready.

• Details about your condition

• Your doctor's name and contact information

Note: Additional information may be needed from you once we start processing your claim.

Paper claim process

1. Complete the Group Accident Claim Form.

2. Collect copies of pertinent medical records, including the following.

   • A copy of the itemized billing statement

   • A copy of the radiology report (if filing for a fracture benefit)

     Note: All documentation must indicate the provider, the patient's name, and the date of service.

3. Submit the completed claim and supporting documentation by one of the following methods.

   • Scan and upload the forms using the Guardian Anytime Secure Channel link.

   • Mail or fax the form (details are located on the claim form).