How do I view the status of my dental claims?

To view your dental claims status, follow these steps in Guardian Anytime. 

1. From the menu options, select Claims and then Claim Status. Claims for the past 30 days will automatically display. To search for claims over 30 days old, enter the Advanced Search criteria for the claim and click Search.

2. Review the search results.

   

   • The Download button creates a spreadsheet of the claims displayed on this page, not the Explanation of Benefits (EOB).

   • If the claim is paid, an EOB button displays. You can click on the link to view the EOB.

   • A Letter button displays when information has been requested for a claim, and when clicked, a copy of the letter sent to the patient and provider displays.

Note:

Due to HIPAA Privacy Regulations, members cannot view claim information for a spouse or dependent children aged 18 and over unless the spouse or dependent has provided authorization.